Pharmacist Fired for Refusing to Fill Transgender Woman's Hormone Prescription

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After filling the prescription at Walgreens without trouble, Hall said she called CVS' corporate phone line multiple times to complain, but that no one addressed her concerns.

Drugstore chain CVS is apologizing to an Arizona transgender woman who says she was denied a hormone prescription by a pharmacist.

The woman had been told by a doctor that her baby had stopped developing, and her options were surgery or the medication.

Hilde Hall, who lives in Fountain Hills, a suburb of Phoenix, said in a statement posted Thursday on the American Civil Liberties Union's website that she went to the pharmacy in April after receiving her first prescriptions for hormone therapy.

CVS pharmacist fired after refusing to fill transgender woman's hormone prescription | TheHill

"He did not give me a clear reason for the refusal", Hall wrote, "embarrassed and distressed, I almost started crying in the middle of the store", she continued. "He just kept asking, loudly and in front of other CVS staff and customers, why I was given the prescriptions", Hall wrote, adding that she was "embarrassed and distressed".

"There isn't a similar statute in Arizona that allows pharmacists to refuse service related to other medications", Kilar said.

Hall wrote that she's lucky that her family and friends accept and support who she is. She said she felt like the CVS pharmacist was "trying to out me as transgender in front of strangers".

In a statement to CNN, CVS said the pharmacist violated company policies and is no longer employed.

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"CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring", said Mike DeAngelis, Senior Director of Corporate Communications for CVS.

The pharmacist violated the company's policies and "does not reflect our values or our commitment to inclusion, nondiscrimination and the delivery of outstanding patient care", CVS said.

"Measures should be in place to ensure no other customer is humiliated like I was", she said.

CVS posted its response on Twitter, apologizing to Hall and saying the pharmacist was no longer employed by the company.

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In addition to the blog post, Hall also filed a complaint with the Arizona Board of Pharmacy on Thursday to urge them to take action against CVS.

In April, the Trump administration said it planned to roll back a rule issued under former president Barack Obama that prevents doctors and hospitals from discriminating against transgender people. So, she chose to file a complaint to the Arizona State Board of Pharmacy on Thursday, insisting something had to be done.

Arteaga's doctor had ordered the drugs to terminate a pregnancy that she wanted very much after the fetus was found without a heartbeat.

The treatment would spur the physical changes in Hall's body that would reflect her identity as a transgender woman, she said.

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Skinner-Thompson said that holding companies like CVS accountable to anti-discrimination policies in high-profile instances helps further the LGBTQ rights movement.